Order Cancellation & Change Policy

Summary

• Cancellation and change requests must be submitted as soon as possible.
• Requests received before order processing begins have the best chance of approval.
• Orders may begin processing on the same business day when placed before 5:00 PM Eastern Time.
• Orders cannot be canceled or changed after they have shipped.
• Approved cancellations are refunded to the original payment method.
• If an order has already shipped, the customer may request a return after delivery under the Return & Refund Policy.
• Customer support is available Monday through Saturday, 8:00 AM–7:00 PM Eastern Time.

1. How to Request a Cancellation or Change

To request a cancellation or order change, email:

support@hisperfectstyle.shop

Please include:

• Full name
• Order number
• Email address used at checkout
• Requested cancellation or change
• Correct shipping address, size, color, or quantity, when applicable

Submitting a request does not guarantee that the order can be canceled or changed.

2. Request Deadline

Customers should contact us immediately after placing the order.

Our order cutoff time is:

5:00 PM Eastern Time, Monday through Friday

• Orders placed before 5:00 PM Eastern Time may begin processing on the same business day.
• Orders placed after 5:00 PM Eastern Time normally begin processing on the next business day.
• Orders placed on weekends or recognized U.S. holidays normally begin processing on the next available business day.

Because processing may begin quickly, there is no guaranteed cancellation period after an order is submitted.

3. Changes We May Be Able to Make

Before processing or shipment, we may be able to change:

• Shipping address
• Recipient name
• Product size
• Product color
• Quantity
• Product selection
• Contact email address
• Telephone number

A requested change depends on:

• Current order status
• Product availability
• Payment status
• Shipping label status
• Fulfillment progress

4. Changes That May Require Cancellation

Some changes cannot be applied directly to an existing order.

We may need to cancel the original order and ask the customer to place a new order when changing:

• Payment method
• Billing information
• Product with a different price
• Order total
• Promotional code
• Shipping destination with different tax requirements
• Multiple major order details

The replacement order will be subject to current product availability, pricing, taxes, and shipping terms.

5. When an Order Cannot Be Changed

An order generally cannot be changed after:

• Fulfillment has begun
• The package has been prepared
• A shipping label has been created
• The package has been transferred to USPS, UPS, or FedEx
• Tracking information has been issued
• The order has been marked as shipped

If a requested change cannot be completed, the customer may return an eligible item after delivery under the Return & Refund Policy.

6. Shipping Address Changes

Customers are responsible for providing a complete and accurate shipping address during checkout.

We may attempt to correct an address before shipment, but address changes are not guaranteed.

Once an order has shipped, Hisperfectstyle normally cannot change or redirect the address.

The customer may contact the shipping carrier directly, but carrier redirection:

• May not be available
• May require identity verification
• May involve additional carrier fees
• Is controlled entirely by the carrier

Hisperfectstyle is not responsible for failed delivery caused by an incorrect or incomplete address provided by the customer.

7. Product Changes

Customers may request to change:

• Size
• Color
• Product
• Quantity

Product changes are subject to stock availability.

If the replacement product costs more than the original product, we may cancel the original order and ask the customer to place a new order.

If the replacement product costs less, we may also cancel and refund the original order so the customer can place a new order with the correct price.

This ensures that product pricing, taxes, and payment records remain accurate.

8. Full Order Cancellation

A full order cancellation may be approved when:

• The request is received before fulfillment begins
• The package has not shipped
• Payment can still be reversed or refunded
• No fraud, chargeback, or verification issue prevents processing

If approved, the full order will be canceled.

9. Partial Order Cancellation

A partial cancellation may be possible when only certain products need to be removed.

Partial cancellation depends on:

• Order status
• Fulfillment status
• Product availability
• Payment processing limitations

If a partial cancellation cannot be completed, we may cancel the full order and ask the customer to place a new order.

10. Refunds for Canceled Orders

When an order is successfully canceled before shipment, the refund will include:

• Product charges
• Applicable product taxes
• The $6.99 shipping fee paid for the canceled order

Refunds are issued to the original payment method.

Approved cancellation refunds are normally initiated within 7 business days.

After the refund is issued, the bank, card issuer, PayPal, or payment provider may require additional time to post the funds.

11. Pending Payment Authorizations

When an order is canceled shortly after payment, the transaction may appear as a pending authorization rather than a completed charge.

The payment provider or bank controls how long a pending authorization remains visible.

Hisperfectstyle cannot control the release time for pending authorizations.

Customers should contact their payment provider if a pending authorization remains after the provider’s normal processing period.

12. Orders Already Shipped

Orders cannot be canceled after shipment.

If the order has already shipped:

• The customer should wait for delivery
• The customer may request a return within 60 calendar days of delivery
• Approved returns include a free prepaid return label
• No restocking or storage fees apply
• Refunds are handled under the Return & Refund Policy

Refusing delivery is not recommended because it may delay tracking, return receipt, and refund processing.

13. Customer-Initiated Mistakes

Customers should review the following information before submitting payment:

• Product
• Size
• Color
• Quantity
• Shipping address
• Billing information
• Email address
• Telephone number
• Order total

We will make a reasonable effort to correct customer-submitted mistakes before shipment, but changes are not guaranteed.

14. Cancellations by Hisperfectstyle

We may cancel an order when necessary because of:

• Product unavailability
• Payment failure
• Suspected fraud
• Invalid or incomplete address
• Duplicate order
• Obvious pricing error
• Technical error
• Shipping restriction
• Violation of store policies
• Inability to fulfill the order

If we cancel an order after payment has been collected, we will refund the applicable amount to the original payment method.

15. Pricing Errors

If an obvious pricing error affects an order, we may:

• Contact the customer with the correct price
• Allow the customer to approve the corrected price
• Cancel the affected order
• Issue a full refund when payment has already been collected

We will not charge a corrected or higher price without customer approval.

16. Promotional Codes

Promotional codes generally cannot be added after an order has been submitted.

If a promotion was omitted, the customer may request cancellation and place a new order, provided the original order has not begun processing.

Promotional availability is not guaranteed when a replacement order is placed.

17. Multiple Cancellation Requests

Submitting multiple cancellation or change requests does not increase the likelihood of approval and may delay review.

Customers should send one clear request containing all necessary order information.

18. Customer Support Response

We review cancellation and change requests during support hours:

Monday through Saturday, 8:00 AM–7:00 PM Eastern Time

Eastern Time observes:

• Eastern Standard Time: UTC−5
• Eastern Daylight Time: UTC−4

Requests sent outside support hours will be reviewed during the next available support period.

Order processing may continue while a request is waiting for review.

19. Contact Information

For cancellation or order change requests, contact:

Store: Hisperfectstyle

Website: hisperfectstyle.shop

Email: support@hisperfectstyle.shop

Address: 31 Cambridge Ave, Milford, CT 06460-4108, United States

Support Hours: Monday through Saturday, 8:00 AM–7:00 PM Eastern Time

Please include your order number and requested change in the email.