Return & Refund Policy

Last Updated: July 24, 2026

This Return & Refund Policy applies to purchases made from Hisperfectstyle through hisperfectstyle.shop.

We want customers to understand their return, exchange, and refund rights before completing a purchase. Please review this policy carefully and contact us if you need assistance with an order.

Summary

Return window: 60 calendar days from the delivery date
Return shipping cost: Free for approved returns
Return label: Sent by email after the return request is approved
Restocking or storage fee: None
Refund processing time: Within 7 business days after the returned item is received, inspected, and approved
Refund method: Original payment method
Exchanges: Available for eligible items, subject to stock availability
Return address: 31 Cambridge Ave, Milford, CT 06460-4108, United States
Customer support: Monday through Saturday, 8:00 AM–7:00 PM Eastern Time

Return and Refund Details

Policy Item	Details
Return Period	60 calendar days from the confirmed delivery date
Return Request Method	Email support@hisperfectstyle.shop
Return Shipping Fee	Free for approved returns
Return Label	A prepaid return label will be sent to the customer’s email after approval
Restocking Fee	$0
Storage Fee	$0
Refund Processing Time	Within 7 business days after the returned item is received, inspected, and approved
Refund Method	Original payment method used for the purchase
Exchange Availability	Eligible products may be exchanged, subject to availability
Return Address	31 Cambridge Ave, Milford, CT 06460-4108, United States
Eligible Products	Men’s T-shirts, jackets, pants, clothing sets, and other men’s apparel
Support Hours	Monday–Saturday, 8:00 AM–7:00 PM Eastern Time

60-Day Return Period

Customers may request a return within 60 calendar days from the date the order is marked as delivered by the shipping carrier.

For example, if an order is delivered on August 1, the return request must be submitted no later than September 30.

A return request submitted after the 60-day return period may be declined unless applicable law requires otherwise.

The return request date is determined by the date the customer sends the request to:

support@hisperfectstyle.shop

Return Eligibility Conditions

To qualify for a return, the product must generally be:

Returned within 60 calendar days of delivery
Unworn, except for a reasonable try-on
Unwashed
Unused
Free from stains, odors, pet hair, makeup, deodorant marks, or other signs of use
In its original condition
Returned with original tags attached, when tags were supplied
Returned with the original packaging, when reasonably available
Accompanied by valid proof of purchase

Proof of purchase may include:

Order confirmation email
Order number
Shipping confirmation
Receipt
Email address used to place the order

Trying on a clothing item to confirm its size and fit does not automatically make it ineligible, provided the item remains clean, undamaged, unwashed, and otherwise in its original condition.

Products Covered by This Policy

This policy applies to eligible men’s apparel sold through our website, including:

T-shirts
Jackets
Pants
Matching sets
Other men’s clothing listed on hisperfectstyle.shop

Any product-specific return restriction will be clearly displayed on the relevant product page before purchase. A restriction that was not clearly disclosed before purchase will not be applied retroactively.

How to Request a Return

To request a return, email:

support@hisperfectstyle.shop

Include the following information:

Your full name
Order number
Email address used for the order
Product name
Product size and color, when applicable
Quantity being returned
Reason for the return
Photographs, when the item is damaged, defective, incorrect, or materially different from the description

Do not mail a product back before receiving return authorization and the prepaid return label.

Sending a product without approval may delay identification, inspection, and refund processing.

Return Approval

After receiving a return request, we will review the order information and confirm whether the request meets the conditions of this policy.

When the return is accepted, we will send an email containing:

Return authorization
Return instructions
A prepaid return shipping label
Packaging instructions
Any applicable return deadline

The customer should download and print the return label, attach it securely to the package, and deliver the package to the carrier stated in the return instructions.

Customers should remove or cover any previous shipping labels before sending the package.

Free Return Shipping

Approved returns include a free prepaid return shipping label.

Customers are not charged for:

The prepaid return label
Standard return transportation
Restocking
Storage
Return handling

The return label must be obtained through our official return process.

We cannot guarantee reimbursement for shipping costs when a customer:

Purchases a return label independently
Uses a shipping service not authorized in the return instructions
Sends the return to an incorrect address
Uses expedited or premium return shipping without written authorization

Return Address

Approved returns must be sent to:

Hisperfectstyle
31 Cambridge Ave
Milford, CT 06460-4108
United States

Do not return an item without first receiving approval and return instructions.

The return address must not be used for unauthorized deliveries, cash-on-delivery shipments, or packages unrelated to a valid Hisperfectstyle order.

Packaging the Return

Customers should package returned items securely to prevent damage during transportation.

Whenever reasonably possible:

Place the product in its original product packaging
Use an appropriate shipping box or mailing bag
Include all parts, tags, and accessories supplied with the product
Seal the package securely
Attach the prepaid label over or away from previous shipping information
Keep the return receipt and tracking number

Hisperfectstyle is not responsible for damage caused by inadequate return packaging.

Return Shipping Tracking

Customers should retain the carrier receipt and tracking information until the return and refund are completed.

A return is not considered received until the tracking information confirms delivery to the authorized return location.

If return tracking does not update, the customer should contact the carrier listed on the prepaid label and then contact us for further assistance.

Return Mailing Deadline

After return approval and label issuance, the customer must deliver the return package to the designated carrier within the period stated in the approval email.

Unless a different period is stated, the package should be handed to the carrier within 14 calendar days after the prepaid return label is issued.

The return must still have been originally requested within the 60-day return window.

A return may be declined if the customer obtains authorization but does not ship the item within the stated return period.

Return Inspection

After the returned package is delivered, we will inspect the item to confirm:

The correct product was returned
The returned quantity is accurate
The item meets the eligibility requirements
The item is not excessively worn, washed, altered, damaged, or contaminated
All applicable components are included
The return corresponds to the original order

We will notify the customer by email when the return has been received and reviewed.

Refund Processing Time

When a return is approved after inspection, the refund will be initiated within 7 business days.

The seven-business-day period begins after:

The returned package is delivered to the authorized return location;
The returned item is inspected; and
The return is approved.

Business days are Monday through Friday and exclude recognized U.S. holidays.

This seven-business-day period refers to our refund processing time. After we issue the refund, the customer’s bank, card issuer, PayPal, or payment provider may require additional time to post the funds to the account.

Refund Method

Approved refunds are issued to the original payment method used for the order.

Depending on the original transaction, the refund may be returned to:

Credit card
Debit card
PayPal
Apple Pay
Google Pay
Shop Pay
Venmo
Another payment method accepted at checkout

Refunds are not normally issued through cash, check, wire transfer, gift card, or a different payment account.

If the original payment method is no longer available, the customer should contact the payment provider for instructions. We may request reasonable information needed to confirm the transaction and prevent fraud.

Refund Amount

For an approved return, the refund normally includes the purchase price paid for the returned product and any applicable sales tax charged on that product.

The original $6.99 shipping fee is not refundable when:

The correct product was delivered;
The product was delivered without a verified defect or damage; and
The customer returns it because of size, fit, preference, or change of mind.

The original shipping fee will be refunded when:

The wrong product was sent;
The product arrived damaged;
The product had a verified defect;
The product was materially different from its website description; or
Applicable law requires the shipping charge to be refunded.

There are no restocking, storage, or standard return-label deductions.

Partial Returns

Customers may return one or more eligible products from an order without returning the entire order.

For example, if an order contains two T-shirts and one jacket, the customer may return only the jacket if it qualifies under this policy.

For an approved partial return:

The eligible returned product price will be refunded
Applicable tax associated with the returned product will be refunded
Products kept by the customer will not be refunded
The original shipping charge will generally remain non-refundable unless the return resulted from our error or a verified product issue

Exchanges

Eligible products may be exchanged within the 60-day return period, subject to product availability.

An exchange may be requested for:

A different size
A different color
A replacement for an incorrect item
A replacement for a damaged or defective item

To request an exchange, email support@hisperfectstyle.shop and provide the order number and requested replacement details.

Exchange Availability

Exchanges depend on current inventory.

A requested replacement cannot be guaranteed until the exchange request has been reviewed.

If the requested replacement is unavailable, the customer may choose:

Another available size or color of equal value
A refund to the original payment method
Another resolution agreed to in writing

We will not require the customer to accept store credit when a refund is otherwise available under this policy.

Exchange Price Differences

When an exchange is approved for the same product in a different size or color at the same listed price, no additional product charge will apply.

If a customer requests a different product with a different price, we may process the original item as a return and ask the customer to place a new order.

This ensures that:

Product prices are clearly disclosed
Taxes are calculated correctly
Payment authorization is accurate
The replacement order has its own confirmation and tracking information

Damaged or Defective Products

Customers should inspect products promptly after delivery.

If a product arrives damaged or defective, contact us within the 60-day return period and provide:

Order number
Description of the damage or defect
Clear photographs of the product
Photographs of the packaging
Photograph of the shipping label, when available

Do not discard the product or packaging until the claim has been reviewed.

For a verified damaged or defective product, we may offer:

A replacement at no cost
An exchange
A full refund to the original payment method

Approved damaged or defective product returns include free return shipping and no restocking or storage fees.

Incorrect Products

If the product received is different from the product ordered, contact us and provide:

Order number
Product ordered
Product received
Photographs of the received product
Photograph of the product label or tag
Photograph of the package shipping label

After verification, we will provide an appropriate resolution, which may include:

Sending the correct product
Providing a free prepaid return label
Issuing a full refund
Arranging an exchange

Customers will not be charged return shipping, restocking, or storage fees for an incorrect item sent by us.

Missing Items

If an order is delivered with an item missing, contact us as soon as possible.

Please include:

Order number
Missing product name
Products received
Photographs of the package and contents
Photograph of the shipping label

We will review shipment records and package information before providing a replacement, refund, or other appropriate resolution.

Wrong Size or Change-of-Mind Returns

A customer may return an eligible item because:

The size does not fit
The color is no longer wanted
The style does not meet the customer’s preference
The customer changes their mind

The product must still meet all return eligibility requirements.

Approved change-of-mind and sizing returns include:

Free standard return shipping
No restocking fee
No storage fee
A refund of the eligible product price and applicable product tax

The original shipping fee is not refundable for these returns.

Items That May Be Declined

A return may be declined when the product:

Is returned after the applicable return period
Has been worn beyond a reasonable try-on
Has been washed
Has been altered, repaired, or customized after delivery
Has stains, odors, pet hair, makeup, deodorant marks, or other signs of use
Is damaged after delivery through misuse or improper care
Is missing substantial parts or components
Does not match the product originally purchased
Was not purchased through hisperfectstyle.shop
Is associated with suspected return fraud or abuse

A return will not be declined solely because the original external shipping package was opened or reasonably damaged during opening.

When a return is declined after inspection, we will email the customer with the reason and available next steps.

Products Damaged After Delivery

This policy does not cover damage caused after delivery by:

Improper washing or drying
Failure to follow garment care instructions
Accidental tearing, cutting, burning, or staining
Chemical exposure
Incorrect ironing
Alteration or tailoring
Excessive wear
Misuse
Normal wear and tear

A manufacturing defect is different from damage caused through use or improper care. We will review the information and photographs provided before making a decision.

Promotional and Discounted Products

Products purchased with a promotional code or temporary discount may be returned when they meet this policy’s eligibility requirements.

The refund will equal the amount actually paid for the returned product, not the product’s original undiscounted price.

If a discount was allocated across multiple products, the refund will reflect the portion of the discount assigned to the returned product.

Gift Returns

Refunds are normally issued to the original payment method used by the purchaser.

A gift recipient may contact us to ask about available return options, but we may require the order number, purchaser information, or other proof of purchase before processing the request.

We will not disclose private payment or account information to an unauthorized person.

Orders Returned to Sender

If a package is returned to sender because of an incomplete address, incorrect address, refusal, failed delivery, or failure to collect the package, we will contact the customer after the package is received.

The available resolution may include:

Reshipment after address confirmation
Refund of eligible product charges
Cancellation of the undelivered order

If the return occurred because of our error or a carrier-confirmed delivery problem, the customer will not be charged additional standard shipping costs.

If the return occurred because the customer provided an incorrect or incomplete address, a new shipping charge may apply before reshipment. Any charge will be clearly disclosed and approved before payment.

Return Abuse and Fraud Prevention

We may take reasonable measures to prevent fraudulent or abusive returns.

Examples may include:

Returning a different product
Returning counterfeit or substituted merchandise
Repeatedly wearing and returning products
Altering order documents
Making false damage claims
Using a return label for an unrelated package

We may request additional order verification when reasonably necessary. Any decision will be based on documented order and return information and will not limit rights that cannot legally be waived.

Refund Delays

If an approved refund does not appear after we confirm that it was issued:

Review the original payment account.
Contact the bank, card issuer, PayPal, or applicable payment provider.
Allow for the payment provider’s posting period.
Email us if the refund remains unavailable.

When contacting us, include:

Order number
Returned product
Return tracking number
Refund confirmation, if available
Date the refund was approved

We will review the transaction and provide available refund-reference information.

Canceled Orders

If an order is canceled before shipment and payment has already been collected, the eligible amount will be refunded to the original payment method.

When the entire order is successfully canceled before shipment, the refund will include:

Product charges
Applicable product taxes
Shipping charges paid for that order

An order that has already shipped cannot normally be canceled. It must be handled through the return process after delivery.

Personal Information and Return Processing

We use return-related information only as reasonably necessary to:

Identify the order
Communicate with the customer
Verify return eligibility
Provide a return label
Prevent fraud
Process exchanges and refunds
Maintain transaction records
Comply with legal and accounting obligations

Information may be shared with relevant service providers, including:

Shipping carriers
Payment processors
Fraud-prevention providers
Order-management providers
Customer-support systems

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